Introduction
Ampere Crest Financial Advisory Services ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ampere-crest.com and use our financial advisory services.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Financial Information: Income, assets, investment experience, risk tolerance, financial goals
- Identification Information: Date of birth, National Insurance number, passport details
- Professional Information: Employment details, occupation, employer information
- Technical Information: IP address, browser type, device information, website usage data
How We Collect Information
- Directly from you when you complete forms or communicate with us
- Through cookies and similar tracking technologies on our website
- From third parties such as credit reference agencies (with your consent)
- Through your use of our online services and platforms
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
- Providing financial advisory services and investment management
- Conducting suitability assessments and risk profiling
- Managing your investment portfolios and pension arrangements
- Processing transactions and maintaining accurate records
Communication
- Responding to your inquiries and providing customer support
- Sending periodic statements, reports, and account updates
- Providing market insights and investment commentary (with consent)
- Notifying you of changes to our services or terms
Legal and Regulatory Compliance
- Complying with Financial Conduct Authority (FCA) regulations
- Meeting anti-money laundering and Know Your Customer requirements
- Maintaining records as required by financial services legislation
- Cooperating with regulatory investigations and audits
Legal Basis for Processing
Under UK GDPR, we process your personal information based on the following legal grounds:
- Contract: Processing necessary for providing our financial services
- Legal Obligation: Compliance with FCA regulations and financial legislation
- Legitimate Interests: Business operations, fraud prevention, and service improvement
- Consent: Marketing communications and optional services (where applicable)
Information Sharing and Disclosure
We may share your personal information with:
Service Providers
- Investment platforms and fund managers
- Insurance companies and pension providers
- IT service providers and cloud storage systems
- Professional services (legal, accounting, compliance)
Regulatory Bodies
- Financial Conduct Authority (FCA)
- HM Revenue and Customs (HMRC)
- Financial Ombudsman Service
- Other regulatory authorities as required by law
Third Parties
- Credit reference agencies for identity verification
- Law enforcement agencies when legally required
- Professional indemnity insurers
- Successor entities in case of business transfer
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Multi-factor authentication for system access
- Regular security assessments and penetration testing
- Staff training on data protection and security procedures
- Secure disposal of physical and electronic records
Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing financial services
- Comply with regulatory record-keeping requirements (typically 7 years after relationship ends)
- Handle any complaints or claims
- Meet tax reporting obligations
Your Rights
Under UK data protection law, you have the following rights:
- Right of Access: Request a copy of personal information we hold about you
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal information (subject to legal obligations)
- Right to Restrict Processing: Limit how we use your information
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Rights Related to Automated Decision-Making: Request human review of automated decisions
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure website functionality and security
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content and advertising (with consent)
You can manage your cookie preferences through our cookie consent tool or your browser settings. Please see our Cookie Policy for more information.
International Transfers
We may transfer your personal information outside the UK to:
- Cloud service providers with appropriate safeguards
- International investment platforms and custodians
- Regulatory authorities in other jurisdictions (where required)
All international transfers are conducted with appropriate safeguards, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice during your next service interaction
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Regulatory Information
Ampere Crest Financial Advisory Services is authorized and regulated by the Financial Conduct Authority (FCA). Our FCA registration number is [FRN123456]. You can verify our authorization on the FCA register at register.fca.org.uk.
Complaints
If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF